Today we have enabled the option to sell or withdraw your Bitcoin Cash from bitpanda.com. In our newsletter statement from August we described our point of view at the time before the fork. We have asked our customers to withdraw their Bitcoin before the 1st of August, if receiving Bitcoin Cash was desired. However, some of you did not follow or simply oversaw the request and have asked us to receive them anyway.
Since then, we have monitored the situation concerning Bitcoin Cash. We evaluated the support inside the whole industry (community, development, and support). Thus, we concluded not to offer a full BCH support with trading and wallet service. Nonetheless, some of you have been patiently waiting to receive their BCH.
As we do not want to keep you waiting any longer the selling or withdrawing of your BCH has been enabled on our platform. Everyone who had Bitcoin inside their Bitpanda wallet on the 1st of August 2017, 3pm UTC has received the equivalent in BCH today into their Bitpanda account.
Paul, Christian and I would like to apologise that it took us a while until we could provide you with our BCH solution. Therefore, we created a personal ‘fork policy’ for Bitpanda. Within the next days, I will publish our stance regarding the upcoming Segwit2x fork.
Kind regards from Vienna,