Introducing the new Bitpanda Helpdesk

We’re thrilled to announce the launch of our all-new Bitpanda Helpdesk to solve user questions quicker than ever.

When it comes to trading cryptocurrencies, you want to be able to act quickly and solve queries without hassle. We always have that in mind when we make improvements to our customer support and we listen to our users when they reach out to us. So, we’ve made our Helpdesk operate even more efficiently by adding some significant, valuable and user-friendly changes. Here’s everything we’ve changed:

See all helpdesk articles at a glance

All of our articles are now listed on the Helpdesk homepage. With a single click on “All articles at a glance,” you will be brought to a section which lists all of our solutions to any questions you might have.

Keyword sensitive searches

Our Helpdesk’s search function has now been optimised. The new innovative search function is even more efficient than ever. It allows users to find the right solution faster when using the right keywords.

Fast assistance when you really need it

In addition, at any time whilst browsing the Helpdesk or bitpanda.com, you will find our new Help Widget in the lower right corner of the screen. Just enter your question or the relevant keywords and the tool will suggest matching articles. If you need to get through to us even quicker however then don’t panic — read this to discover the speediest way to get help.

We’ll keep you updated

In the new Featured section, you will find links to Bitpanda’s latest news and current topics. Also visit our new Status page to stay up to date in the case of short-term disruptions to Bitpanda and or the currencies we offer.

We welcome your feedback

If you really enjoy something from the Helpdesk or are irritated by something, you can tell us directly with the feedback button on the left side of the screen. You can also add a screenshot directly within the tool so we get the bigger picture.

Join the conversation

With a single click, you can join our active telegram community. With ten official Bitpanda admins and 2,000 helpful users chatting with one another at any time, you may be able to get what you need by simply dropping a post in there. If you know how to help another user then you can refer them to Helpdesk articles with a link. We have a handy “Share on Telegram” button at the bottom of every article. If you need personal support, please open a support ticket.

Contact us

We also improved our contact form so you get more detailed information on each step, the ability to choose your preferred language and to directly select the relevant cryptocurrencies, everything to get your questions solved even faster.

Discover our new Helpdesk