Education • 3 min read
By Christian Trummer
Bitpanda takes your security very seriously. Still, there are some additional steps you should consider from a user perspective to protect your account. In this post, we’re going to go over a few tried-and-tested methods to help ensure your safety when using Bitpanda.
Two-factor-authentication is a way to improve security by confirming a user’s identity through two (or even more) pieces of evidence or steps. For internet services, the first step is usually a password. The second step can then be an additional one-time password sent to a mobile number or provided by an app like Google Authenticator.
We highly recommend enabling two-factor-authentication (2FA) not only on your Bitpanda account, but also wherever it is available, be that for your Google account or any other service that offers 2FA. It is a powerful and yet very easy-to-set-up measurement, which adds an extra layer of security and drastically increases your account’s safety. You can find an in-depth article on how to set up two-factor-authentication (2FA) on Bitpanda on the Bitpanda Helpdesk.
There is a saying that people themselves are the weakest link in computer security. Despite using security measurements like 2FA, you should be cautious and develop a healthy sense of judgement in general when it comes to trusting sources and tools. This applies to everything on the web but is even more vital when it comes to cryptocurrencies. One of the ways you can exercise this is to refrain from using unknown PCs or public WiFi connections. Also be careful when you install browser extensions from unknown sources.
As a general rule, you should create various strong passwords for each service you use on the internet. A strong password consists of at least 6 characters but the more characters you use, the better. You should not only include uppercase and lowercase letters, but also numbers and even symbols (@, #, $, etc.).
We recommend using a completely random password, because this is impossible to guess. Using your date of birth, for example, is less secure — even when you use symbols. You can come up with a strong password yourself, or you can use a password generator or a password manager to generate a strong password for you.
This is a pretty important and yet often overlooked measure. Keep all your various software up to date. Make sure to always complete updates when available. Malware often exploits weaknesses in older versions of software and operating systems, so it is crucial to be wary and prepared — companies don’t regularly update their products without good reason! We recommend making this your new habit. You could, for example, define a specific day every week and update all your devices on that day.
Before logging in to your Bitpanda account, you should always make sure that you are logged in to the right address. To ensure that this is the case, you should check the address bar and make sure that you see the lock (which means that it is the real, SSL encrypted website).
To make sure that you automatically access the right address, we recommend creating a bookmark and accessing Bitpanda through it.
Do not share your passwords or sensitive data on social media or send them to anyone. Neither Bitpanda nor members of our support team will EVER ask you for your password. This is also true for any other reputable company. So, if you receive an email or a message somewhere, which asks for your current password or for you to renew it, you should be very careful, as it is most likely a phishing attempt.
Be cautious with using Bitpanda or any other sensitive service on public computers or devices you share with other people. In general, we recommend that you do not access Bitpanda from public computers. If you forgot to log out after you used a shared device, you can log out of the session in the Bitpanda security section from another device.
If you require assistance, head to the Bitpanda Helpdesk!
Why your money is safe with BitpandaRead more
News • 2 min read
Bitpanda GmbH ve grup şirketleri (Bitpanda) Türk Parasının Kıymetini’nin Korunması Hakkında 32 sayılı Karar’ın 2/b maddesine göre Türkiye’de yerleşik sayılan hiçbir kişiye yönelik olarak 6362 sayılı Sermaye Piyasası Kanunu başta olmak üzere Türkiye Cumhuriyeti Devleti mevzuatı hükümleri gereği Türkiye’de faaliyet izni gerektiren hiçbir sermaye piyasası faaliyetine dair hizmet sunmamaktadır. Şayet Bitpanda’nın yabancı sermaye piyasalarında vermiş olduğu hizmetlerden Türkiye’de yerleşik kişilerin faydalandığı tespit edilecek olursa tüm zararları kullanıcıya ait olmak üzere bu hizmetler ivedilikle sona erdirilecektir.
The information we collect is used by us as part of our EU-wide activities. Cookie settings
As the name would suggest, some cookies on our website are essential. They are necessary to remember your settings when using Bitpanda, (such as privacy or language settings), to protect the platform from attacks, or simply to stay logged in after you originally log in. You have the option to refuse, block or delete them, but this will significantly affect your experience using the website and not all our services will be available to you.
We use such cookies and similar technologies to collect information as users browse our website to help us better understand how it is used and then improve our services accordingly. It also helps us measure the overall performance of our website. We receive the date that this generates on an aggregated and anonymous basis. Blocking these cookies and tools does not affect the way our services work, but it does make it much harder for us to improve your experience.
These cookies are used to provide you with adverts relevant to Bitpanda. The tools for this are usually provided by third parties. With the help of these cookies and such third parties, we can ensure for example, that you don’t see the same ad more than once and that the advertisements are tailored to your interests. We can also use these technologies to measure the success of our marketing campaigns. Blocking these cookies and similar technologies does not generally affect the way our services work. Please note, however, that while you’ll still see advertisements about Bitpanda on websites, the adverts will no longer be personalised for you.